Get In Touch
We’re here to help you on your gut health journey. Whether you have questions about our tests or need support, our team is ready to assist.
Contact Information
Choose the most convenient way to reach us. We typically respond to enquiries within 24 hours.
Visit Our Clinic
Health & Performance Studio
16-17 Little Portland Street
Oxford Circus
London W1W 8BP
Response Time
Email enquiries: Within 24 hours
Test results: 3 weeks from sample receipt
Technical support: Same working day
Common Questions
How quickly will I get a response?
We aim to respond to all email enquiries within 24 hours during working days. For urgent test-related queries, we prioritise same-day responses.
Can I visit your clinic?
Yes! We’re located at Health & Performance Studio in Oxford Circus, London. In-person consultations are available by appointment. Please contact us to schedule a visit.
What if I have questions about my results?
We’re here to help! Email us with your specific questions, and our team will provide detailed explanations. We also offer nutrition coaching sessions for personalised guidance.
How do I track my order?
Once your test kit is dispatched, you’ll receive a tracking email. For questions about your order status, please contact us with your order number.
Do you offer phone consultations?
Yes! We offer phone and video consultations for nutrition coaching and test result discussions. Please email us to schedule a consultation.
What if my test kit is damaged?
Contact us immediately if your test kit arrives damaged or incomplete. We’ll send a replacement kit at no additional cost.